Customer Service Representative

Job Type: Permanent Part-Time

Job Posting #: 2025-30

Group: CUPE 1189-00

Department: Corporate Services

Location: Owen Sound, ON

Are you a detail-oriented professional with a passion for customer service and community engagement? The City of Owen Sound is hiring a Customer Service Representative to provide front-line support at City Hall, assisting residents and visitors with inquiries, payments, and municipal services.

What You’ll Do

As a Service Owen Sound Representative, you’ll:

1. Greet and assist visitors at City Hall and respond to inquiries via phone and email.
2. Process payments for taxes, utilities, licenses, transit, parking, and other services.
3. Handle facility bookings, donations, and registration for various City programs.
4. Maintain accurate financial records and perform daily reconciliations.
5. Support administrative tasks, including address changes, billing updates, and account statements.
6. Direct customers to appropriate resources for non-City-related inquiries.
7. Ensure confidentiality and uphold City policies and procedures.

What We’re Looking For

Education & Experience:

1. College diploma in Accounting, Business Administration, or a related field (or equivalent experience).
2. Minimum 2 years of customer service or administrative experience.
3. Municipal experience considered an asset.

Skills & Competencies:

1. Strong customer service and communication skills.
2. Proficiency in Microsoft Office and municipal software (e.g., Great Plains, PerfectMind, ShoreTel).
3. High attention to detail and accuracy in cash handling and data entry.
4. Ability to multitask in a fast-paced environment and adapt to change.
5. Knowledge of Owen Sound and municipal operations is an asset.
6. Ability to maintain confidentiality.

Other Requirements:

1. Criminal record check.
2. Internal candidates must have a satisfactory attendance and performance record.

Compensation & Benefits

1. Wage: $28.17-$33.16/hour
2. Hours: 24 hours/week, Monday-Friday (4-5 hours/day). Flexibility to work additional hours may be required to support operational needs, including vacation coverage and other team support needs.
3. Benefits: 50/50 co-pay health & dental coverage, OMERS defined benefit pension plan

Why Join Us?

1. Be the welcoming face of City Hall and help residents access essential services.
2. Work in a supportive, inclusive, and community-focused environment.
3. Enjoy a dynamic role with variety and meaningful public interaction.

Why Owen Sound?

Enjoy the perfect balance of urban convenience and natural beauty. With access to a bustling arts scene, diverse culinary experiences, and numerous outdoor activities, Owen Sound is the ideal place to live and work.

How to Apply:

Interested candidates should submit their applications by Thursday, October 30, 2025, at 4:30 p.m via the City’s Careers Page. We are committed to inclusive and barrier-free recruitment, encouraging applications from all qualified individuals. Accommodations are available upon request.

Equal Opportunity Employer Statement:

The City of Owen Sound values diversity and is committed to providing an inclusive workplace. We will accommodate the needs of applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout the hiring process.

Privacy Statement:

We thank all applicants for their interest; only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Act for the purpose of candidate selection. It will be maintained in accordance with the Municipal Freedom of Information and Protection of Privacy Act.