Utilities Collection Clerk

Job Type: 16-month contract, full-time

Job Posting #: 2025-31

Group: CUPE 1189-00

Department: Corporate Services

Location: Owen Sound, ON

Are you a detail-driven professional with a passion for customer service and financial accuracy? The City of Owen Sound is hiring a Utilities Collection Clerk to manage the day-to-day administration of approximately 7,400 water and sewer accounts. This role is essential to ensuring timely billing, collections, and account maintenance for our community.

What You’ll Do

As a Utilities Collection Clerk, you’ll:

1. Prepare, issue, and distribute utility bills and notices.
2. Investigate and respond to customer inquiries related to utility billing.
3. Maintain accurate customer account records and financial data.
4. Assist with collections for Accounts Receivable.
5. Provide backup coverage for the Service Owen Sound customer service counter.
6. Support ongoing improvements and service delivery initiatives.

What We’re Looking For

Education & Experience:

1. Two-year college diploma in Business Administration, Accounting, or a related field.
2. Completion of MAFP (Municipal Accounting and Finance Program) and MAP (Municipal Administration Program) considered assets.
3. Additional training in collections, billing practices, and customer service is an asset.
4. Minimum 3 years of experience in billing, collections, and customer service.
5. Municipal experience preferred.

Skills & Competencies:

1. Strong customer service and interpersonal skills.
2. Excellent written and verbal communication.
3. High attention to detail and accuracy in records management.
4. Ability to manage multiple tasks and prioritize effectively.
5. Strong time management and organizational skills.
6. Ability to work independently and maintain confidentiality.
7. Proficiency in Excel and computerized accounting systems.
8. Experience with Great Plains and WorkTech software is preferred.
9. Demonstrated commitment to continuous improvement and organizational goals.

Other Requirements:

1. Criminal record check.
2. Internal candidates must have a satisfactory attendance and performance record.

Compensation & Benefits

1. Wage: $34.03-$40.07/hour
2. Hours: 35 hours/week
3. Benefits: 50/50 co-pay health & dental coverage, OMERS defined benefit pension plan

Why Join Us?

1. Be part of a dedicated team serving the Owen Sound community.
2. Enjoy a dynamic and supportive workplace focused on service excellence.
3. Contribute to meaningful work that supports residents and city operations.

Why Owen Sound?

Enjoy the perfect balance of urban convenience and natural beauty. With access to a bustling arts scene, diverse culinary experiences, and numerous outdoor activities, Owen Sound is the ideal place to live and work.

How to Apply:

Interested candidates should submit their applications by Thursday, October 30, 2025, at 4:30 p.m via the City’s Careers Page. We are committed to inclusive and barrier-free recruitment, encouraging applications from all qualified individuals. Accommodations are available upon request.

Equal Opportunity Employer Statement:

The City of Owen Sound values diversity and is committed to providing an inclusive workplace. We will accommodate the needs of applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout the hiring process.

Privacy Statement:

We thank all applicants for their interest; only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Act for the purpose of candidate selection. It will be maintained in accordance with the Municipal Freedom of Information and Protection of Privacy Act.