Position Purpose

Reporting to the Manager of Destination Development, promoting the area as a destination for leisure travel. This will be done by providing engaging visitor information services through various locations and where permissible, at community events in the Windsor Essex area. Ensuring visitors have dynamic travel experiences in our destination is a key component to the position.

Responsibilities

• Offer customized travel information, trip planning and visitor services

• Promote appropriate tourism programs

• Research information about tourism experiences, events, products and services

Work Environment

• Working at both bricks-and-mortar visitor centres and outdoor events within the destination, employees need to be available days, evenings, weekends, and holidays.

• Tourism Windsor Essex Pelee Island aims to provide an inclusive work environment that is respectful, diverse and equitable.

Opportunities

• Onboarding, training sessions, and hands-on experience to succeed in position

• Gain certified customer service and tourism skills through in-person and online training

• Shadow and mentor with experienced Tourism Windsor Essex Pelee Island staff

• Networking with industry partners

• Branded apparel provided

Job Requirements - Skills, Knowledge & Experience

• Strong customer service practices

• Computer and internet research skills

• Strong communication, organizational, analytical and interpersonal skills

• Ability to work in a team environment

• Self motivated individual who works well independently

• Flexible schedule – must be able to work on-call during evenings and weekends

• Ability to maintain a positive and professional working relationship with peers, colleagues and customers

Eligibility

• Canadian citizen, or be legally entitled to work in Canada

• Available to work evenings and weekends

• Must possess a valid class “G” driver’s license and has reliable transportation

• Must be able to stand for long periods of time

• Must be able to lift 30+ pounds

•Must provide a police clearance